MetaEco.sg Refund & Return Policy Effective Date: 1 Aug 2026 This Refund & Return Policy applies to products and services purchased through www.metaeco.sg. It should be read together with MetaEco.sg’s Terms and Conditions and Privacy Policy. MetaEco aims to make returns and refunds simple and fair while protecting customers’ rights under applicable Singapore law. Singapore’s Consumer Protection (Fair Trading) Act includes remedies for certain non-conforming goods, including repair, replacement, price reduction or rescission in applicable cases. (AGC Singapore) 1. Returns for Products Customers should contact MetaEco before returning any product. A return may be accepted where the product: • is defective or damaged upon delivery; • is materially different from what was ordered; or • qualifies for return under the applicable product return terms. For change-of-mind returns, the product should generally be unused, in original condition and packaging, with all accessories included. 2. Non-Returnable Products Unless defective or otherwise required by law, returns may not be accepted for: • customised or made-to-order products; • specially imported products; • products already installed or used; • opened consumables; • clearance items stated as non-returnable; or • products damaged through misuse or improper handling. 3. Reporting Damaged or Incorrect Products Customers should report damaged, defective or incorrect products as soon as reasonably possible after delivery. Customers would be required to fill up a form when requesting for Returns or Refunds. Please provide: • Copy of Invoice and Order number ; • Copy of receipt ; • Description of the issue • Photographs or video of damage products where appropriate MetaEco may arrange inspection, repair, replacement or refund depending on the circumstances. 4. Refunds Where a refund is approved, it will normally be made through the original payment method. Refund processing time may depend on the bank, card issuer or payment provider. Delivery, installation or other charges may not be refundable where those services have already been properly completed, unless otherwise required by law. 5. Cancellation of Orders Customers should contact MetaEco as soon as possible if they wish to cancel an order. Cancellation may not be possible once: • the product has been dispatched; • a customised or special order has commenced; • installation has started; or • substantial service work has been performed. Any applicable cancellation charges will reflect costs already reasonably incurred. 6. Services For installation, repair, maintenance, training or other services, customers should notify MetaEco promptly if there is a problem with the service. MetaEco may, where appropriate: • rectify or repeat the affected service; • arrange further inspection; or • provide a partial or full refund where justified. Refunds will generally not be provided where the service was properly completed but the customer subsequently changes their mind. 7. Rental Products Rental equipment must be returned according to the agreed rental period and condition. Additional charges may apply for: • late return; • missing items; • damage; • misuse; or • loss of equipment. Any refundable rental deposit will be returned after inspection, less any applicable charges. 8. Warranty Claims Where a product is covered by a manufacturer, supplier or MetaEco warranty, customers may be asked to follow the relevant warranty process. MetaEco may assist in coordinating valid warranty claims. 9. Return Delivery Costs Where the return is due to an incorrect, damaged or defective product attributable to MetaEco or its fulfilment partner, MetaEco will generally arrange or bear reasonable return delivery costs. For approved change-of-mind returns, return delivery costs may be borne by the customer. 10. Contact Us For returns, cancellations or refund requests, please contact: MetaEco.sg Customer Service Email: [email protected] Telephone: +65 80872867 Please provide your order number and reason for the request so that we can assist you efficiently. -- End --